Paul Murphy
Product design leader

I’m a product design leader with over a decade of experience, based in Ireland.

As a designer, I work end to end, from vision through to system, interaction and visual. As a leader, I help run high performing teams and steer projects from ambiguity to impact.

I’m currently a Principal Product Designer at Intercom, where I’ve driven product vision, shipped top tier releases, managed designers and helped scale the design org.

Selected work
From my time at Intercom

Messenger 5

A reinvention of Intercom’s flagship product, aimed at driving new customer growth.

Fin — Intercom’s AI bot

Messenger experience of the leading customer support bot, which resolves 50% of questions instantly.

Messenger Tickets

A next generation ticketing solution, which helped close Intercom’s top product gap.

Messenger Articles

A best in class self-serve experience, which introduced a new industry standard pattern for customer support.

Messenger’s app framework

A platform to integrate with other tools, which unlocked powerful workflows and a stickier product.

Other stuff
Selected articles, interviews and case studies